Tenant Frequently Asked Questions

A: To submit a maintenance request, please login to your Property Meld account "here" and submit your request online. To report emergency maintenance needs be sure the receptionist is informed that you have a maintenance emergency. If it is after business hours, call the office and follow the voice mail instructions. For police or fire emergencies, dial 911 before calling us.

A: The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water is leaking into the home. There was a break-in and you have an unsecured entrance to the home. After hours call 210-340-1717 and follow the instructions. Someone will respond within 30 minutes. If it is after 8:00 p.m. and before 7:00 a.m. and the call is not an emergency, you could be charged for the call.

A: Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.

A: Generally yes. However, you must first obtain written permission from the property manager. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident.

A: Generally yes. However, you must also obtain written permission from the property manager to do this. All costs of installing extra phone lines are the responsibility of the resident.

A: We will call you and also give you a written notice if we need enter the home. All maintenance appointments are scheduled with you in advance.

A: Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to "break a lease". Let your property manager know what is happening as soon as possible so we can begin marketing the property for a replacement resident. Please refer to our policy on early termination of Residential agreement, which you signed at lease signing for more details.

A: No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from HomeRiver San Antonio (formerly Boardwlk RPM).

A: No. Your rental agreement provides that all carpets must be professionally cleaned using an approved vendor, with a copy of the invoice submitted to your property manager at check out.

A: Not usually. For more information, please refer to your rental agreement or contact your property manager.

A: It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in the office in writing on or before the 1st of the month. Most leases require a minimum 30-day notice and run for a full monthly period.

A: If your roommate moves out, a written notice needs to be submitted to the property manager. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from the property manager to substitute a roommate. (It is not the responsibility of HomeRiver San Antonio (formerly Boardwlk RPM) to arbitrate or mediate problems with multiple tenant situations)

A: Security deposits are collected as "security" for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.

A: The rent is due on the first of the month. If the rent is not posted in our office by the date stated on your lease, we serve a 3-day notice.

A: No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.